Cette politique de confidentialité décrit comment merinohouse.myshopify.com (le « Site » ou « nous ») collecte, utilise et divulgue vos informations personnelles lorsque vous visitez ou effectuez un achat sur le Site.

Lorsque vous visitez le Site, nous collectons certaines informations sur votre appareil, votre interaction avec le Site et les informations nécessaires au traitement de vos achats. Nous pouvons également collecter des informations supplémentaires si vous nous contactez pour obtenir une assistance client. Dans la présente Politique de confidentialité, nous désignons toute information permettant d'identifier de manière unique une personne (y compris les informations ci-dessous) par « Informations personnelles ». Consultez la liste ci-dessous pour plus d'informations sur les Informations personnelles que nous collectons et pourquoi.

Informations sur l'appareil

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels

• Cookies – Small files stored on your device to track your activity on our Site and improve your user experience.
• Log Files – Files that record your interactions with our Site, including your IP address, browser type, and access times.
• Web Beacons – Small transparent images used to track the behavior of users visiting our Site, often for analytics purposes.
• Tags – Pieces of code used on our Site to track and collect data about user behavior.
• Pixels – Small tracking codes or images that help us gather data about user engagement, often used in advertising and marketing.

Disclosure for a business purpose: shared with our processor Shopify

• Shopify – We share your personal information with our processor Shopify to process orders, handle payments, and manage our online store.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers ), email address, and phone number.

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Shopify、Facebook、Google

• Shopify – We share your personal information with our processor Shopify to process orders, handle payments, and manage our online store.
• Google – For advertising, analytics, and tracking user interactions on our site to improve marketing and targeting efforts.
• Facebook – For advertising, including targeted marketing and tracking user activity through Facebook and Instagram ads.

Customer support information

Examples of Personal Information collected:

• Identifiers – Such as your name, email address, phone number, postal address, and IP address.
• Commercial Information – Information about your purchases, transaction history, and preferences.
• Internet or Other Electronic Network Activity – Data such as browsing history, search history, and interactions with our website, including the pages you visit and the links you click.
• Geolocation Data – Your physical location (e.g., based on IP address or GPS information).
• Professional or Employment Information – If applicable, your job title, employer, or business-related information.
• Inferences Drawn from Other Personal Information – Preferences, behaviors, and trends inferred from your activity on our Site.
• Payment Information – Payment details, including credit card information or PayPal account details (Note: Payment details may be collected by third-party payment processors like Shopify or PayPal, and are subject to their privacy policies).
• Sensitive Information – In some cases, we may collect sensitive information, such as health-related data, if you voluntarily provide it (e.g., for health or wellness-related products).
• Social Media Information – Data related to your social media profiles (if linked or integrated with our Site), such as your social media handle, posts, and interactions.
  

Purpose of collection: to provide customer support.

Source of collection: collected from you.

Disclosure for a business purpose:

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Nous adoptons des pratiques appropriées de collecte, de stockage et de traitement des données ainsi que des mesures de sécurité pour protéger contre l'accès non autorisé, la modification, la divulgation ou la destruction de vos informations personnelles, nom d'utilisateur, mot de passe, informations de transaction et données stockées sur notre site.

L'échange de données sensibles et privées entre le Site et ses Utilisateurs s'effectue via un canal de communication sécurisé SSL et est crypté et protégé par des signatures numériques.

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

Categories of Information Sold
We may sell the following categories of personal information:

• Identifiers – Name, email address, IP address, postal address, etc.
• Commercial Information – Purchase history, transaction data, and product preferences.
• Internet or Other Electronic Network Activity – Browsing history, search queries, and interactions with our website.
• Geolocation Data – Information about your physical location (e.g., from your IP address or mobile device).
• Inferences Drawn from Other Personal Information – Data about your preferences, behaviors, and purchasing patterns.

Instructions on How to Opt-Out of Sale
You have the right to opt-out of the sale of your personal information. To exercise this right, please follow the instructions below:

• You may submit a request by contacting us at support@merinohouse.com with the subject line “Opt-Out Request.”

Once we receive your request, we will process it in accordance with CCPA requirements and ensure that your personal information is no longer sold.

Do We Sell the Personal Information of Minors (Under 16)?
We do not knowingly sell the personal information of minors under the age of 16. If you are a parent or guardian and believe that we may have collected personal information from a minor under the age of 16, please contact us immediately at support@merinohouse.com so that we can take appropriate action.

If we were to start selling information from minors in the future, we will seek affirmative authorization from the minor (or their guardian) before doing so, in compliance with the CCPA.

Key Notes:

• Categories of Information Sold: Be specific about the types of personal information you sell.
• Opt-Out Instructions: Provide a clear method for customers to opt out of the sale of their information.
• Minor Information: Make sure to mention how you handle personal data from minors, if applicable.
• Financial Incentive: If you provide incentives for opting out of information sales, detail the incentive and how it works.

GDPR (General Data Protection Regulation)

If you are a resident of the European Economic Area (EEA), you have the following rights regarding the personal information we hold about you:

1. Right to Access: You have the right to request access to the personal information we hold about you.
2. Right to Portability: You have the right to request that your personal information be transferred to a new service provider.
3. Right to Rectification: You have the right to request that any incorrect or incomplete personal information be corrected or updated.
4. Right to Erasure: You have the right to request that your personal information be erased, under certain circumstances.

If you would like to exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws.

Contact Information for Exercising Your Rights:

• Email: support@merinohouse.com

Your personal information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, please refer to Shopify's GDPR Whitepaper.

Note: To exercise your rights, you may need to provide sufficient information to verify your identity. We may also request additional information to process your request securely.

CCPA (California Consumer Privacy Act)

If you are a resident of California, you have the following rights regarding your personal information:

1. Right to Know: You have the right to request access to the personal information we hold about you.
2. Right to Portability: You have the right to request that your personal information be transferred to a new service provider.
3. Right toRectification: You have the right to request that any incorrect or incomplete personal information be corrected or updated.
4. Right to Erasure: You have the right to request that your personal information be erased.

If you would like to exercise any of these rights, please contact us using the contact information provided below. You may also designate an authorized agent to submit these requests on your behalf. If you wish to designate an authorized agent, please contact us at the address below for further instructions.

Contact Information for Exercising Your CCPA Rights:

• Email: support@merinohouse.com
• Or you may submit your request via our contact form on the website.

How to Submit Your Request

Please make sure that when submitting a request under either GDPR or CCPA, you provide enough information for us to verify your identity and to ensure that we are fulfilling your request properly. You can submit a request by emailing us, calling our customer service number, or submitting a form on our website.

Key Notes:

• Ensure your email address, phone number, and physical address are provided for users to contact you regarding their GDPR and CCPA rights.
• If your company uses a third-party service provider like Shopify for data processing or storage, you can link to their GDPR Whitepaper to provide further transparency.
• The section for CCPA includes an additional note about authorizing an agent, which is a specific requirement for California residents.

Nous pouvons mettre à jour cette politique de confidentialité de temps à autre afin de refléter, par exemple, des changements dans nos pratiques ou pour d'autres raisons opérationnelles, légales ou réglementaires.

Pour plus d'informations sur nos pratiques de confidentialité, si vous avez des questions ou si vous souhaitez déposer une plainte, veuillez nous contacter par e-mail à support@merinohouse.com.