• Standard Products: Can be canceled at any time before shipping.
• Customized Products: Customized Products cannot be canceled once production begins.
• For cancellations, please contact Support@merinohouse.com to check your order status.

Standard Items: Can be returned within 7 days no reason return, and 30-day refund for any quality issues.

Customized Items: Only eligible for return if damaged or defective. Issues must be reported within 30 days for a refund.

Non-returnable Items: Products that are not in their original packaging or condition.

Le moyen le plus rapide de vous assurer d’obtenir ce que vous voulez est de retourner l’article que vous avez et, une fois le retour accepté, de faire un achat séparé pour le nouvel article.

Standard Items: Can be exchanged within 30 days for a different size, color, or product.

Customized Items: Exchanges are only possible if the item is damaged or defective, and reported within 30 days.

Non-exchangeable Items: Products that are not in their original condition or packaging.

Email Request: Contact us at Support@merinohouse.com with your order number, product details, photos, and the reason for the exchange.

Approval & Instructions: Our team will reply within 2 business days with the exchange process and shipping label if applicable.

New Item Shipment: Once we receive the original item, we will promptly ship the replacement product to you.

Shipping Costs: We cover exchange shipping costs, except rush shipping fees on the original order.