Product FAQs
How do I wash my Merinohouse socks?
To maintain the quality of your Merinohouse socks, turn them inside out and machine wash them in cold water on a gentle cycle. Avoid using fabric softeners or bleach, and air dry to prevent shrinkage. For a step-by-step guide, check out our washing instructions.
Where are Merinohouse socks made?
Merinohouse socks are carefully crafted in our state-of-the-art facility in the USA, ensuring high-quality craftsmanship. Find your ideal Merinohouse socks, we are proud to create performance and comfort.
What can I use my Merinohouse socks for?
Merinohouse socks are versatile and ideal for various activities, from hiking and running to everyday wear. Explore our Sock Finder to find the perfect pair for your adventures.
Should base layers be tight?
Yes, it’s important to find base layers that have a snug fit to effectively wick moisture away from your skin and provide optimal thermal regulation. This ensures maximum comfort and performance during outdoor activities.
Can I wear Merinohouse socks during high-output activities?
Of course you can! Merinohouse socks are designed to provide warmth and breathability for high-output activities like hiking, running, and skiing.
Are Merinohouse socks warm enough for winter activities?
Yes, Merinohouse socks are insulated with merino wool and offer excellent warmth and temperature regulation, making them ideal for winter outdoor activities like skiing and snowboarding. They are suitable for wearing under thicker outerwear and are important in a solid winter layering system.
What are the benefits of wearing Merinohouse socks?
Merinohouse socks for men and women provide temperature regulation, moisture management, and odor resistance to keep you comfortable during all activities.
What are Merinohouse products made of?
Merinohouse socks and apparel are carefully crafted from premium Merino wool blended with advanced technical materials. This blend ensures exceptional comfort, moisture wicking properties, and odor resistance, making them perfect for any adventure.
Will Merinohouse products shrink?
Merinohouse products will not shrink if properly cared for. Please follow our washing guidelines to maintain the original fit and ensure they last for many years.
Shipping & Returns
How long does shipping take?
Our team works hard to ship your order as quickly as possible. The shipping option you select at checkout will determine how soon your order will be delivered.
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Note: Once an order leaves our facility with a courier, we have no control over the route the package takes or delays. Our customer service team is provided with the same tracking information as you and they will not be able to provide any additional information.
How do I track my order?
A tracking number will be emailed to you as soon as your order is processed to ship. It may take 1-2 days for tracking information to be updated by the carrier.
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If you do not receive your tracking number via email, please contact us at support@merinohouse.com
How do I return or exchange an item?
You can contact us via email at support@merinohouse.com and we make returns and exchanges easy.
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All the answers regarding exchanges, returns and refunds can be found on our Returns and Exchanges page.
How long will it take for me to receive my refund?
Please allow up to 4 weeks to process your refund.
Why am I being charged COD/Duties/Taxes?
Some international deliveries will require duties/taxes/COD fees upon delivery. It is the recipient's responsibility to cover any such fees to collect their package. Merinohouse does not charge these fees ahead of time during checkout. Delivery costs and times do vary by location.
Where do orders ship from?
All orders are shipped from our warehouse in California.
Do you ship internationally?
Yes! We ship to most countries using FedEx or UPS.
Orders & Payment
A mistake was made on my order. How do I get it fixed?
Please email us at support@merinohouse.com with your order number and written explanation of the issue.
We'll get back to you as quickly as possible to fix the error at no cost to you.
I ordered the wrong size. Now what?
If your order has not shipped, email us at support@merinohouse.com with your full name, order number and a request to change the size.
If your order has already shipped, you can find instructions on how to exchange your items here.
Can I order custom socks?
Yes, we can make custom socks for your company, charity or team.
Please email support@merinohouse.com and provide your requirements.
What forms of payment do you accept?
We accept all major credit cards, PayPal, Visa, Mastercard, Maestro, Discover, Diners Club.
Payment options are displayed at checkout.
Do you collect sales tax?
Yes, we collect and remit sales tax in states we are required to. Please consult your state and local tax authorities for more information.
Still need help?
Please email us at support@merinohouse.com with any additional questions? A representative will get back to you as quickly as possible.